FitBit Charge 5 Arbitration

1 Sep, 2023

If you have a FitBit Charge 5 and the updated to version v194.61 damaged your device, you may be entitled to compensation.

FitBit Charge 5


Fitbit Charge 5 owners report the latest v194.61 update has made their wearable unusable. They complain of excessive battery drain, with the fitness band eventually showing a black screen. There seems to be no way to stop the Charge 5 from auto-updating itself. You can block the Fitbit app’s access to the internet to prevent it from downloading the firmware, but this will cause a data syncing issue.

If your Charge 5 is  “bricked,” there may be no way to revive it. Google’s support is providing a 35% discount code to users who have a warranty.  We believe this is not enough especially as the vast majority of consumers affected by this issue will be unable to use theer device.

If you would like to join the mass arbitration,  please sign up using the form below.


FitBit Charge 5 Arbitration Sign Up

I Consent to Email, Text and Phone Call communication from Mason LLP in regard to my potential case and any future potential cases.(Required)
Accepted file types: txt, doc, docx, pdf, xls, xlsx, jpeg, png, Max. file size: 25 MB.
Please upload your proof of purchase for a FitBit Charge 5 here. For any extra files please email to [email protected]

Our Team

Our team is your team. If you are a victim of unfair or deceptive business practices or were otherwise injured by the products you purchased or at the place where you work, you need lawyers willing to stand by your side until justice is served. You need people who can bring the fight to the largest companies in the world and force them to change their ways and pay their dues. You need Mason LLP. Get to know your team by clicking View All.